Destination for Gnomes and enthusiasts.
Shipping & Returns
GnomeTownUSA.com ships to the UNITED STATES and CANADA only. GnomeTownUSA.com orders usually ship within 1-3 business days after the order is placed. Delivery is approximately 3 to 6 business days, but will vary depending on shipping location and availability of products.
Out of Stock Merchandise:
On occasion, an item may be on out of stock and the order may be held for an additional period of time until we are able to ship the order complete. Out of stock items may require deposit due at the time the order is placed. The balance will be charged the day of shipping. We will notify the purchaser via e-mail to advise of the status and the estimated shipping date. Please be sure to check your e-mails for status notifications. The gnomes are produced overseas and as such, delays are out of our control. Please be assured that we will expedite your order as quickly as possible.
Please note that additional shipping charges may apply for shipping to Alaska and Hawaii. Also, additional shipping charges, customs duty, broker fees, and taxes may apply on items shipped to CANADA.
Shipping & Handling Costs
|Dollar Amount of Order||Shipping Cost|
|$0.01 to $35.00||$11.95 US / $19.95 Canada|
|$35.01 to $59.00||$14.95 US / $29.95 Canada|
|$59.01 to $70.00||$19.95 US / $39.95 Canada|
|$70.01 to $100.00||$23.95 US / $49.95 Canada|
|$100.01 to $150.00||$35.95 US / $59.95 Canada|
|$150.01 to $200.00||$42.95 US / $69.95 Canada|
|$200.01 to $250.00||$49.95 US / $79.95 Canada|
|$250.01 to $300.00||$56.95 US / $89.95 Canada|
|$300.01 and $350.00||$63.95 US / $99.95 Canada|
|$350.01 and $400.00||$70.95 US / $109.95 Canada|
|$400.01 and $450.00||$77.95 US / $129.95 Canada|
|$450.01 and $500.00||$84.95 US / $139.95 Canada|
|$500.01 and $550.00||$91.95 US / $149.95 Canada|
|$550.01 and Up||$98.95 US / $159.95 Canada|
Method of Shipping:
Most merchandise is shipped via United Parcel Service (UPS)Ground. Next Day Air or 2nd Day Air services are available at an extra cost. Please call our office at 1-800-798-1504 or 973-347-8392 to request air shipments.
Please note that any delivery address changes made while the order is enroute will be assessed a $11.00 fee. This is the fee that UPS applies to our shipping account and we must pass on this expense. Address change fees do not apply if any address errors were made on our part.
Damages, Exchanges, and Returns:
Customers MUST contact our office regarding all damages, exchanges and returns. DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT. Call 1-800-798-1504 or 973-347-8392 to report damages or to obtain a return authorization. Credit will be issued for the cost of the merchandise on authorized returns only. No credit will be given for shipping and handling charges unless returns are due to an error on our part.
The following is a general guideline for returns/exchanges:
Product returns MUST be authorized. All returns must be reported within 10 days of receipt to issue a return authorization. Our standard restocking charge is 20% for all items.
Product returned due to product defect: Full credit will be given including shipping and handling charges.
Exchanges for products must be requested within 30 days of purchase and must be approved.
Defining Elegance LLC
275 Rt 10 East, Ste 220-405
Succasunna, NJ 07876
PH: 973-347-8392 or 1-800-798-1504